FAQ
We're so thrilled that you are considering Arbour Glen! Whether you've just found out you are expecting (congratulations!) or are looking for care for your 4-year old, we are here to help make your experience as effortless as possible you.
We like to have a personal connection with our prospective families, so please give us a call next at 519-439-3701 to confirm your request was received, and to answer any questions you may have about our centre. Speaking of questions, let's see if we can answer some for you now!
DOWNLOAD OUR PARENT HANDBOOKFinding Child Care
So...where do you start when looking for childcare? A great place to begin is the London and Middlesex Child Care Waitlist. Here, you can learn about childcare centres in your area, create an account and also get on multiple wait lists quickly and easily, including with us. You can also access more information at Family Info, a web portal for parents, caregivers that links information on programs, services and resources in the London and Middlesex area for children.
How do I know if you'll have a spot available for my child?
Generally, within 4-6 months before you are looking for care for your little one, we will have an idea of availability. When we believe there is a good chance we'll have a spot, we'll give you a call to come in for a tour.
How will I know where I am on the wait list?
Give us a call at any time, and we'd be happy to let you know where you are on our wait list. Keep in mind however, that if there are many families ahead of you, its not necessarily a reason to worry; often people put their names on several lists just to get the process started, then later they move or decide not to go back to work, etc. So never become discouraged.
When can I come in for a tour?
We would love to have you in for a tour! Seeing Arbour Glen, and as importantly, how you feel as you walk through Arbour Glen, are critical to knowing whether we are the right centre for your child. Typically, we have families in for tours once their name comes closer to the top of the waiting list, to not disrupt our programs and the children already in our care. Please call, and we'll either book a time for you to come or let you know when is best to call us back.
Does Arbour Glen accept children on Child Care Fee Subsidies?
Yes, Arbour Glen, accepts all children on child care fee, as does all centres in London and Middlesex. To apply for subsidy please go to Online Child Care Fee Subsidy Application for the City of London.
Do you have part-time spots available?
Yes, we offer both full-time and part-time spots in all age groups, depending on availability. It's best to speak to us directly, so please call us for further information.
What time can I drop off and pick up my child?
Arbour Glen is open from 7:30 to 5:30 Monday through Friday. We will discuss your particular needs with you when you come in for your tour, and generally we are able to accommodate.
If I have one child at Arbour Glen, are any future siblings given priority?
As an existing family, you will be given priority on our waiting list. Keep in mind as well, that to be considered an existing family, you must have your other child at Arbour Glen at least part-time.
Finding Child Care
So...where do you start when looking for childcare? A great place to begin is the London and Middlesex Child Care Waitlist. Here, you can learn about childcare centres in your area, create an account and also get on multiple wait lists quickly and easily, including with us. You can also access more information at Family Info, a web portal for parents, caregivers that links information on programs, services and resources in the London and Middlesex area for children.
Still have questions?
Don't hesitate to get in touch any time, and we'll be pleased to help. Here are more helpful links you might want to check out.
CONTACT US
Charitable Donations
Arbour Glen is a registered charity with the Canadian Revenue Agency. Our charitable registration number is 89611 0756 RR0001, so all of our donors receive charitable receipts. Any family or individual that donates over $150.00 will have their name engraved on a plate that will be displayed on our plaque at the back entrance-way. There are several ways you can donate:
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Send a cheque or money order to
1017 Adelaide St N, London, ON N5Y 2M8 - Stop by our office to do an Interac transaction
- Send an email transfer to centre@arbourglen.ca
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Donate through payroll via the United Way Workplace
Donation Program (ask your employer) - Donate through Canada Helps www.canadahelps.org
